Tasks and Responsibilities
The customer service representative must keep an open level of communication with their clients.
Ensure that all contact information is up-to-date.
Handle administrative requests from clients as well as management requests.
Address customer inquiries and complaints in an efficient, professional, and timely manner.
Must be able to provide solutions that are tailored to the customer’s needs and ensure that their expectations are met.
They are responsible for keeping the client informed and updated with regards to their accounts and negotiations progress.
Be able to address any complaints and take appropriate action to resolve them.
Perform periodic follow-ups through various means of communication with the clients based on the status of the client.
Handle any additional documentation that may be needed throughout the length of time that the clients participate in our debt relief program.
Job Requirements
Advanced English
Good communication skills
Objectivity and logical thinking
Charismatic and emphatic
